Speaking at the Learning Technologies Conference, David Kelly, Executive Director of the eLearning guild, said training providers should ensure that employees who do not regularly use technology such as smartphones or tablets are catered for when they are creating digital learning content.
“If you are creating content that is just digital, then you are probably breaching some form of right. Not everybody has a smartphone, so you need to offer paper-based learning, or on a PC too,” he said.
Learning tools should not be limited to smartphone apps to avoid alienating employees who may be less digitally literate.
It was noted at the Conference that although the majority of people now had a smartphone and it could be seen as an easy medium to deliver training, it may not always be the most productive method of learning.
Kelly explained that if digital training delivery was chosen, learners who were less comfortable with the technology needed to be given an incentive in order to engage with the content.
He advised that in order to evolve their learning strategies, organisations needed to look at the learning programmes they provide and consider what would be the least disruptive way of doing things differently. Otherwise, he said, they could risk alienating their staff.